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Shipping Delivery details & Returns
Collections:
These guarantees and conditions do not affect your statutory rights.
RETURNS INFORMATION
Refunds
Before ordering, please read our return policy in full – your ordering from us confirms that you have read this information
As do retailers such as Marks & Spence & Next we do not give refunds for items worn next to the skin.
Seasonal items are non returnable.
However we will exchange any items with a manufacturing defect within 30 days of purchase providing our returns procedure is adhered to.
If you wish to return an item you must email returns@nmpgroup.net beforehand with a full description of the problem, to obtain a returns authorisation reference - this must then be written on the outer packaging of your parcel prior to return. It is your responsability to send the item back to us in good re-saleable condition , carefully packed and in the cheapest way possible. We cannot be held responsible for items not delivered to us. We will only pay return postage cost up to the same value as we charged you.
Your item will be inspected by the manufacturer for signs of wear & tear, damage and use. Please note that we are responsible for items with a manufacturing defect only.
Items that have been damaged, whether accidental, deliberate or through wear and tear are not returnable.
For obvious hygiene reasons products of a personal nature cannot be returned.
Within 7 days you may return unwanted products to us providing they are in all respects in the condition you received them and have not been removed from their packaging. If the sealed packaging has been opened no return will be accepted.
Refund Policy
We will give a refund in any case where the goods do not comply with the Sale of Goods Act.
All goods are sold for novelty use only. No medical claim is implied.
These guarantees and requirements do not affect your statutory rights.
If you need to reach us, please email us at:
Email Us - Click Here.
Alternatively, you can call on:
0844 496 1675 (returns only)
Or write to us at:
NM PRODUCTS
Unit H, Staniforth Works, Main Street, Hackenthorpe, Sheffield, S12 4LB
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